WARRANTY TERMS

There is no certain time a cricket bat will last. Cricket bats are made from willow which is a natural material and it is repeatedly hit with a hard cricket ball. Deterioration and a small amount of cracking are normal & inevitable. This shouldn’t bother you and have any impact on the performance of the bat.

Quokka Sports   recommends having an extratec fitted to get maintenance free use and longevity for your bat. Please check our oiling and extratec service for details. It is highly recommended that you do not use your bat against a bowling machine. Consistent use against a bowling machine can severely damage the bat and will reduce the life. It is recommended that cheaper quality bat is bought and used for practice against bowling machines.

Looking after your cricket bat and regular maintenance is imperative for extensive life. Please see below our warranty terms and conditions :-

Subject to the terms and conditions set out below, Quokka Sports agree to repair or replace your gear in circumstances where it’s deemed to be manufacturer’s fault. 

All cricket bats sold by us are subject to a discretionary 12-month from the date of purchase (including replacement bats), manufacturers’ warranty for any damage deemed not to be the fault of the purchaser. Depending on the nature of the warranty claim, at the manufacturers’ discretion, they may choose to repair or replace the item in question. For cricket bats, warranty is only applicable for blade and handle (toe, edges and shoulders are not covered and can be broken by a wrong shot selection). 

When the manufacturer has inspected the item and reached a conclusion concerning the warranty claim, the customer will be notified of the outcome – being either the item repaired, credited for replacement/exchange or the warranty claim being refused. 

Please note that minor wear and tear and surface cracking to a bat does not constitute a warranty claim and is a common occurrence that does not affect the performance. 

The warranty of bats purchased from Quokka Sports does not apply to:

o bat on which manufacturer’s stickers/labels have been removed

o damage to the toe, edges and shoulder of the bat under any circumstance

o damage caused by improper or extended use

o damage due to excessive use of bowling machine

o use of non-leather or composite balls including bowling machine balls

o damage due to Yorkers

o water/moisture or heat damage

o damage due to inadequate bat preparation

o damage due to over oiling

o damage caused by accident, abuse, misuse such as, but not limited to hitting the bat on the ground/pitch while batting or running

o damage caused by repairs attempted by a third party

o damage caused by use of hard and cheap balls

o bats with thread tied on the face of the bat

o normal wear and tear or otherwise due to the normal ageing of the Product 

A Bat will not be replaced due to handle break, edge or surface cracking but will be repaired under Warranty only in the first season of use. 

Kit Bags and Protective – get 3 months warranty for split seams or stitching, broken zipper/wheel fault. Normal wear and tear are not included under warranty.

Replacement of the product under the Standard Warranty does not extend or restart the Standard Warranty period. 

Processing time for repairs/replacement will be up to 20 business days, however we will endeavour to have your item repaired or refunded as soon as possible. 

When returning your item please ensure you can provide proof of delivery that the item has been received. We recommend sending it with Australia Post registered mail or a reliable courier service with Signature on Delivery. If you do not have proof of delivery and you will be unable to hold Quokka Sports liable for your loss. 

You will not be able to dispute delivery with Quokka Sports unless you can provide proof of delivery via Registered mail or Signature on Delivery via Australia Post or Courier services. 

Postage and return postage costs for repair/warranty claims will be the responsibility of the sender under all circumstances. 

To the full extent permitted by law .

QUOKKA Sports’ aggregate liability in respect of all claims under the Standard Warranty and Extended Warranty shall not exceed the original purchase price of the Product or, at QUOKKA Sports’ option, replacement of the Product with a like or similar Product.

Quokka Sports excludes all other warranties, conditions, terms, representations and undertakings

whether express or implied.